Shipping Information & Returns Policy
Free shipping to Hong Kong for any order of HKD300 or above.
- A standard rate of HKD35 for any order below HKD300.
- Estimated time of delivery: 3-5 business days
Returning Your Purchase
We offer complimentary returns within Hong Kong 14 days from the initial delivery date. Please follow the below steps to return your purchase:
1) Please send us an email with your order and item numbers.
2) Fill in our return form
3) Mail the parcel along with the return form to the following address:
Shop 241D, 2/F, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon.
- Shipping costs of return merchandise are to be paid by customers.
- Refund will not be processed until the parcel is received. Please keep the proof of
- Refund will be processed in 30 days and customers will be informed by email.
- Initial shipping charges will not be refunded.
NON REFUNDABLE ITEMS :
- LIFESTYLE BRAND "DESIGN LETTERS" NOT ELIGIBLE FOR RETURN.
- ALL TAGS MUST BE WELL ATTACHED TO THE RETURN MERCHANDISE.
- RETURN ITEMS MUST BE UNWASHED AND UNWORN.