HK free shipping on $300 or up & free return

Shipping Information & Returns Policy

Shipping Information

Free shipping to Hong Kong for any order of HKD300 or above.

- A standard rate of HKD35 for any order below HKD300.

- Estimated time of delivery: 3-5 business days

Returning Your Purchase 

We offer complimentary returns within Hong Kong 14 days from the initial delivery date. Please follow the below steps to return your purchase: 

1) Please send us an email with your order and item numbers.

2) Fill in our return form

3) Mail the parcel along with the return form to the following address:

  Shop 241D, 2/F, Silvercord, 30 Canton Road, Tsim Sha Tsui, Kowloon.

  Attn: Vpopup

- Shipping costs of return merchandise are to be paid by customers.

- Refund will not be processed until the parcel is received. Please keep the proof of 

  postage.

- Refund will be processed in 30 days and customers will be informed by email.

- Initial shipping charges will not be refunded.

NON REFUNDABLE ITEMS : 

- LIFESTYLE BRAND "DESIGN LETTERS" NOT ELIGIBLE FOR RETURN.

- ALL TAGS MUST BE WELL ATTACHED TO THE RETURN MERCHANDISE.

- RETURN ITEMS MUST BE UNWASHED AND UNWORN.